{
    "id": "worldbank:OP00479774",
    "url": "https://outfortender.com/tender/worldbank-OP00479774",
    "official_notice": "https://projects.worldbank.org/en/projects-operations/procurement-detail/OP00479774",
    "title": "Consultancy services for the development of Utilities Performance Improvement Action Plans (PIAPS) in participating countries.",
    "titles": {
        "en": "Consultancy services for the development of Utilities Performance Improvement Action Plans (PIAPS) in participating countries."
    },
    "description": "_____________________________________________________ REQUEST FOR EXPRESSIONS OF INTEREST (CONSULTING SERVICES – FIRMS SELECTION) Country: Multinational Name of Project: Accelerating Access to Water, Sanitation and Hygiene in the Eastern and Southern Africa Region Project Grant No .: P506439 Assignment Title: Procurement of consultancy services for Utility Diagnostics, Performance Improvement Action Plans (PIAPs), Digitalization Maturity Assessment and New IBNET Benchmarking under the AFE WASH MPA Regional Support Project Reference No : 006/AUDA/DITIR/QCBS/2027 Method: Quality and Cost Based Selection (QCBS) Introduction The African Union Development Agency – New Partnership for Africa Development (AUDA-NEPAD) has received financing from the World Bank toward the cost of the “Resilient Irrigation for a Sustainable Economy Project”, and intends to apply part of the proceeds for consulting services. “ Procurement of consultancy services for Utility Diagnostics, Performance Improvement Action Plans (PIAPs), Digitalization Maturity Assessment and New IBNET Benchmarking under the AFE WASH MPA Regional Support Project ” Description of Services The consulting services (“the Services”) include: Task 1: Inception and Utility Prioritization : confirms full alignment of the baseline diagnostic methodology with the AFE WASH MPA PAD (P506439), Component 3 results framework, and World Bank ESF requirements , applies a Utility Prioritization Framework ranking utilities. The consultant will work with a maximum list of 06 proposed utilities by the MPA participating countries, and build a database using, key baseline data on utility characteristics, size and performance, but also considering the characteristics of the enabling environment including criteria related to accountability, transparency, government reform commitment, and climate vulnerability to produce the final utility list and country sequencing for Round 1 (Months 1 to 10) and Round 2 (Months 8 to 20) etc; Task 2: NewIBNET Benchmarking including Digital Maturity: conduct a data audit assessing completeness and reliability of existing performance data against NewIBNET KPI requirements (including but not limiting to - NRW rates, billing and collection efficiency, energy consumption per m³, staffing ratios, O&M and capital expenditure per connection), provide hands-on support for data collection, cleaning, formatting, and platform submission, confirm national adoption of the NewIBNET as a preferred/standradized tool for performance assessment, which will translate into successful enrolment within six months of contract effectiveness etc; Task 3: Utility Diagnostic Baseline Assessments: Operational: NRW loss component analysis separating real losses (leakage, overflows) from apparent losses (meter error, illegal connections, data errors); service continuity by zone; production capacity versus demand; O&M practices and maintenance management systems etc; Task 4:Costed Performance Improvement Action Plans (PIAPs): Costed priority interventions, sequenced in time, assessing impact and feasibility, linked explicitly to the diagnostic root causes they address, and organised by reform dimension, SMART targets for example: reduce NRW from the diagnosed rate to the realistic target / as per resources available to implement the PIAP, by Month X; achieve operational cost recovery of 100% by Month Y; reduce specific energy consumption to the benchmark value by Month Z. These targets should then be calibrated against NewIBNET regional benchmarks etc; Task 5: Capacity Building and Regional Training: Module 1: PIAP Implementation and Utility Turnaround: translating diagnostic findings into managed reform; performance contracting (include successful cases); and turnaround case studies from the AFE region, Module 2: Leadership and Corporate Governance: board effectiveness; CEO accountability frameworks; performance-based management; customer service culture etc; Task 6: Knowledge Management and…",
    "description_language": "en",
    "buyer": "African Union Development Agency - New Partnership for Africa's Development",
    "country": "ZA",
    "country_name": "South Africa",
    "procedure": "Quality And Cost-Based Selection",
    "published": "2026-11-06",
    "deadline": "2026-11-20T14:30:00",
    "status": "open",
    "source": "worldbank"
}