Newham Best Start Family Hubs Befriending, Navigation and Peer Support Service

Wat de aanbestedende dienst vraagt

The London Borough of Newham is looking to commission a new Voluntary, Community and Faith Sector (VCFS)-led befriending and navigation service, to complement our existing Best Start Family Hubs offer. This service should be flexible and accessible, supporting Newham families from pregnancy to age five. We are particularly interested in commissioning a model with multi-channel access, for instance with a telephone helpline and additional options such as text, WhatsApp, web-based or other virtual channels. The intention is that the service would combine informal emotional support, 'a listening ear', with practical advice, including signposting and referrals. The overall aim is to reduce isolation, build parental confidence, engage seldom heard groups, and support families to navigate local services and systems. This service will utilise a peer support approach that reflects Newham’s diverse communities, recruiting and training local volunteers to deliver elements of the offer. We would expect the service to connect closely into the Best Start Family Hubs network, enabling warm handovers and ongoing light-touch support until families are successfully linked into wider provision. Alongside the core phone offer, we are also interested in how providers might use outreach, community engagement and digital channels to extend reach, particularly to underrepresented groups who may not access traditional services.

Taal van deze aankondiging: English. Titel en beschrijving tonen we precies zoals de aanbestedende dienst ze heeft gepubliceerd.

How this compares

• This is one of 108 open tenders in Verenigd Koninkrijk for Gezondheidszorg en maatschappelijk werk.
• Its stated value is higher than 21% of the 105 open tenders in this category that state a value in GBP.
• Bidders were given 31 days from publication to the deadline; the median for open tenders in Verenigd Koninkrijk is 30 days.

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