Provision of out of hours customer call centre services.

What the buyer is asking for

Connexus is undertaking this tender exercise to secure a high quality, reliable and customer focused out of hours emergency repairs call handling service for its customers. The service is required to ensure that customers can access timely support outside of Connexus’ normal working hours, including evenings, weekends, bank holidays and other closure periods. Connexus is seeking to appoint a supplier with proven experience of delivering out of hours services within the UK social housing sector, capable of managing calls professionally, sensitively and in line with agreed Connexus protocols. The appointed supplier will be expected to accurately assess the nature and urgency of each contact, provide clear advice to customers, record information appropriately, and where required, escalate or dispatch emergency repairs to Connexus’ nominated contractors or internal teams. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Craven-Arms:-Customer-services./2NG98Y3SAY To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/2NG98Y3SAY

How this compares

• This is one of 93 open tenders in United Kingdom for Business services: law, marketing, consulting, recruitment, printing and security.
• Its stated value is higher than 40% of the 88 open tenders in this category that state a value in GBP.
• Bidders were given 25 days from publication to the deadline; the median for open tenders in United Kingdom is 30 days.

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