Comprehensive full-service maintenance/repair plan for Illumina Nova/Seq 6000

What the buyer is asking for

The United States Department of the Naval Medical Research Command (NMRC) intends to award a sole source contract to, Illumina Inc., San Diego, CA. 92122. This notice is not a request for competitive proposals however If interested Government shall consider all responses. Comprehensive full-service maintenance/repair plan for Illumina NovaSeq 6000, S/N A01716 1. CAT#:20019988 NovaSeq 6000 Silver Support Plan (for S/N A01716 / ECN 108501),QTY-1/EA. 2. CAT#: 20019988NovaSeq 6000 Silver Support Plan (for S/N A01716 / ECN 108501),QTY-1/EA. 3. CAT#: 20019988 NovaSeq6000 Silver Support Plan (for S/N A01716 / ECN 108501),QTY-1/EA. 4. CAT#: 20019988 NovaSeq 6000 SilverSupport Plan (for S/N A01716 / ECN 108501), QTY-1/EA. One year support plan must include at a minimum: • Full coverage for OEM parts and labor/travel for OEM certified and authorized service technicians. • No-cost replacement of proprietary reagents lost upon hardware failure. • One on-site preventative maintenance (PM) visit done IAW OEM standards/requirements by OEM certified and authorized service technician(s). • Remote technical support from OEM certified and authorized service technician(s). This support must be available for a minimum of 0600 – 1800, Monday – Friday. • On-site response by OEM certified and authorized service technician(s) within two business days of an issue with the hardware’s performance. • Control software and hardware updates IAW OEM standards/requirements. • On-site applications support and remote monitoring. • Discounts on advanced training for laboratory/operator personnel.